Frequently Asked Questions

Quick answers about finding, hiring and offering services on EZgig. Can't find what you need? Contact us and we'll help.

For clients

What is EZgig?

EZgig is a marketplace that connects clients with verified service providers, from IT and digital work to everyday on-demand services. You can browse services, book a provider, or post a job and receive offers.

How do I find the right provider?

Browse Services by category and check each provider's profile, ratings and reviews before you decide.

Can I post a job instead of booking a service?

Yes. Create an account, post your job with the details and budget, and providers can send you offers. Compare them and hire the one that suits you.

How do I book and pay?

Choose a service, select your date, time and location, then pay using one of the payment methods shown at checkout. Payments are handled securely through the platform.

Can I cancel an order or ask for a refund?

Each service shows its cancellation policy. If something goes wrong, you can request a refund from your dashboard. Please see our Terms & Conditions for details.

How do I leave a review?

Once your order is complete, open it from your dashboard and rate the provider. Honest reviews help other clients choose with confidence.

For providers

How do I become a provider?

Sign up and choose Provider, complete your profile, and verify your identity so clients can trust you.

How do I list a service?

From your provider dashboard, create a service with a clear title, description, price and photos. New services may be reviewed before they go live.

Can I apply for jobs posted by clients?

Yes. Browse open Jobs and send an offer to the clients whose requests match your skills.

How do I get paid?

Your earnings build up in your account balance and you can request a withdrawal from your dashboard. A platform commission may apply, as described in our Terms & Conditions.

Account and support

I forgot my password. What should I do?

Select Forgot Password on the login page and follow the instructions sent to your email.

Who do I contact if I have a problem with an order?

Open a support ticket from your dashboard, or reach us through the Contact page.

How is my personal information used?

Read our Privacy Policy to see what we collect and how we protect it.